User Testing

Get feedback from real customers on how they use your websites and apps

BOOST YOUR PRODUCTS WITH USER TESTING

Get all the benefits of user research without any of the hassle. Whether you want to learn more about your website or app, prototype or your competition, our team of expert researchers is here to help.

BOOST YOUR CONVERSION RATES

Understand your customers, increase conversion and find optimisation opportunities.

TEST THROUGHOUT THE DESIGN & BUILD PROCESS

From concepts to wireframes to prototypes, you can gather feedback from users at any stage and on any device.

CREATE USER-FRIENDLY PRODUCTS

Validate your design choices through User Testing to create user-friendly experiences that drive sales and brand loyalty.

HOW IT WORKS

1

Meet with us

Get in touch to discuss what you need to get user feedback on. We then work with you to put together the research objectives and plan the study.

2

We recruit real users

We recruit your target demographic from our large panel of users. If you prefer, we can also use your own customers or website visitors.

3

User interviews begin

We schedule and conduct in-depth interviews with the users so you don't have to deal with any of the hassle. Seeing your product through the eyes of your users is a powerful thing.

4

You receive the insights

We present you with a written report of key findings that is concise and actionable. Share the insights with your team and make changes to improve your products.

SOME THINGS YOU CAN TEST

YOUR WEBSITE

Learn the "Why" behind your analytics. Discover the reasons users don't convert and what you can do to improve.

YOUR APP

See through the eyes of real users and get feedback on how they interact with your app. Test on a range of devices and ensure you get good reviews on the App stores.

LANDING PAGES

You have spent money to drive people to your landing page. Find out why some prospects bounce and don't convert.

Games

Test your game to make sure it's fun and engaging! Find out whether it appeals to users in your target markets.

YOUR COMPETITION

Let users tell you how your company compares. If your competition launches a cool new feature, don't panic - test.

Prototypes

Test early in the design process to keep costs down and bring your website or app to market faster.

BENEFITS: SAVE TIME & MONEY

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What if you only worked on things that users really need? That's where we come in.

Speed up decision-making and quickly filter all the ideas from your team and your bosses. We'll provide you with a prioritised action plan based on evidence from user testing.
Minimise risk and development costs by identifying major flaws in interaction flows prior to coding; issues preventing users from completing tasks and 'show stopper' usability issues pre-launch.
Test early and often. Conduct regular user testing at different stages of product development to achieve ROI benefits through increased conversion rates and improved user experience and satisfaction.

FREQUENTLY ASKED QUESTIONS

Why involve us at Gutsy Ninja?

Sometimes you just don't have the resources available in house to carry out User Testing. Whether your team is too busy, lacking the exact skill set or you just need an independent perspective, we can help.

Will User Testing save me time and money?

Yes! When users interact with websites they find enjoyable to use, they spend more, tell their friends and keep returning. We can help you find the gaps in their current experience with your products.

How long does a round of User Testing take?

We can generally complete a round of User Testing over 3-4 weeks. However, we are flexible and are happy to scale the research to meet your business needs and deadlines.

How will User Testing increase my conversion?

Our team of experts will tailor the research accordingly to determine the 'Why' behind your analytics. We will help you understand where your customers are getting frustrated and what is preventing them from completing tasks.

I'm planning a new site, what should I do?

If you're planning a new website, app or update, you should carry out testing to see what users really need. Through testing you can validate the ideas you have and ensure the project successfully engages with the users.

What does a research study cost?

User Testing does not have to be expensive. Consider testing early and save your company from significant development costs later on. For the best services based on your time, budget and design constraints, get in touch .

Like what you see?

Contact us and let's get started