Organisational Research

Guide future business decisions and gather employee feedback on past changes and current processes. Find out what’s working well and how you can improve.

Why Should You Conduct Organisational Research?

Organisational research helps you to learn from your employees and improve communication and workflows. Looking across the company you can gather unbiased feedback, improving short-term performance and long-term organisational health. Our organisational research provides you with:

  • Detailed insights and feedback focused around your research objectives
  • A concise, visual report containing findings and quotes to help contextualise feedback
  • Prioritised recommendations to help guide organisational improvements

How Does It Work?

The specifics of each piece of research are unique and tailored to your project. However, the overall process is based around the following steps:

  1. We work with you to discuss the objectives and participants for the research. Here we discuss what you want to investigate and the people/departments/locations that you want to research.
  2. We conduct the research. We start investigating based on your aims. This could be done with a variety of methods, such as shadowing, in-depth interviews or a widespread survey. Whatever the method, our moderators ensure that the feedback gathered is unbiased and reliable.
  3. We review and analyse the findings from the research. Collating all of the findings, we find specific trends and issues. After this, we provide you with a concise and actionable report. Detailed but easy to consume, these reports contain quotes to help bring the research to life.

When Should You Conduct Organisational Research?

Organisational research can be conducted at any time to gather insights from employees and work to improve different aspects of the business. However, we would often recommend conducting the research either before or after a significant change.

Before the change, it can be useful to hear about the concerns of different employees and how they feel about upcoming changes, and if there’s any way that the fallout from this decision can be mitigated or managed.

After a significant decision, it can be a fantastic learning experience to hear from employees and see how their day-to-day operations have been affected, and if there’s anything they would want improved. This can be useful not only immediately, but also help with significant decisions in the future also.

We know it can be tough to find the time to conduct research. To make it as easy as possible to gather feedback, we offer both face-to-face and remote methods. Also, we are able to work internationally so you can gather insights from offices in other countries. This combination ensures there are no barriers to you hearing from the most relevant users to your product.


Ready to gather user insights?

Get in touch to start learning from your customers